Products
Support
We will provide support with our customers on a basis of belief, which we keep
from the start of our business, that “responsibility” itself
is our product to sell. We are making a best effort to provide
various technical information from time to time for our customers
to use our software products effectively.
Any failure or trouble with our software products would cause
a serious impact on our customers’ enterprise activities since
our software products are used in their major systems. But our
customers can make use of the software products with a sense
of security since we have a 24h/365 day’s support system. Furthermore,
we can send our support engineers in case of emergency. We provide
sufficient technical and installation support at the time of
installation since we have a strict criteria for installation
of our software products that until customers can actually use
the software products.
We have a wide-ranging service menu for supporting our customers other than
normal maintenance support. We are ready to provide fine-tuned
support and service in respond to various demands from customers
from installation phase to maintenance support to produce a
true value of “IT” in customers’ business.
Trainings & Seminars
To help our users become familiar with our products as quickly as possible, we always provide seminars for managers and courses for both beginners and advanced users. We use demonstrations and give a lot of practice time in these courses. A range of users from new businessmen to experienced users can systematically study new systems depending on their computer experience. You can also attend our various Introductory Product Seminars, which explain our products by means of a half-day outline for each product.
