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FAQ

Functions

Q. What's the difference between software versions?

A. You can find the following functional distinctions between Waha! Transformer Server, Waha! Transformer Lite for DB, and Waha! Transformer Lite for CSV.

Waha! Transformer
Lite for DB V2.2
Waha! Transformer
Lite for CSV V2.2
Waha! Transformer
Server V2.2
Platform
Windows XP Home Edition
Windows XP Professional Edition
Windows 2000 Professional


You cannot install on Windows server platform.
You cannot install on Windows Japanese version.
Windows XP Home Edition
Windows XP Professional Edition
Windows 2000 Professional


You cannot install on Windows server platform.
You cannot install on Windows Japanese version.
Windows XP Home Edition
Windows XP Professional Edition
Windows 2000 Professional
Windows 2000 Server
Windows 2000 Advanced Server
Windows Server 2003

You cannot install on Windows Japanese version.
Batch Command
Execution
No
No
Yes
Maximum Number of Records to Read
Less than or equal to 65,535
(Maximum rows in Excel file)
Less than or equal to 65,535
(Maximum rows in Excel file)
Unlimited
Data
Source/Target
Variable Length Text
Fixed Length Text
SQL Database(Read)
SQL Database(Write)
-> insert only
-> update and delete are not available
Variable Length Text
Fixed Length Text
Variable Length Text
Fixed Length Text
Binary File
SQL Database(Read)
SQL Database(Write)
Pipe
Essbase Build Dimension
Essbase Load Data
Supported DB
(Read)
Oracle, SQL Server, Red Brick, DB2, Access,
other ODBC
None
Oracle, SQL Server, Red Brick, DB2, Access,
other ODBC
Supported DB
(Write)
Oracle, SQL Server, Red Brick, DB2, Access,
other ODBC
None
Oracle, SQL Server, Red Brick, DB2, Access,
other ODBC
User
Administration
No
No
Yes
Utilities
Designer
Log Viewer
Designer
Log Viewer
Designer
JobRun
(Job Batch Execution tool)
Log Viewer
Job Monitor
Batch JobImport
Batch JobExport
Repository Maintenance Tool

Q. What’s the difference between the trial version and the production version?

A. The trial version has been produced based on Waha! Transformer Lite for DB, which supports reading and writing to databases; Waha! Transformer Lite for CSV does not support this. Please be careful if you are about to choose Waha! Transformer Lite for CSV.
Number of transaction is limited to 10.
The other functions are same as the production version.


Q. Can we use jobs created with the trial version with a purchased production version?

A. Since the trial version is produced based on Waha! Transformer Lite for DB, all functions are available if the production version is Waha! Transformer Lite for DB. You must be careful if you are about to purchase Waha! Transformer Lite for CSV. It is possible to import jobs created from the trial version, but any jobs that require reading or writing to databases are not supported by Waha! Transformer Lite for CSV.
In addition, any jobs created with trial version delivered from Dec.9, 2005 until Feb.28, 2006 must be transformed before they can be imported to Waha! Transformer Lite. We will transform them without any additional fees. Please contact us via the Comment Form for further information about converting your job files.


License Policy

Q. How long is a license good for?

A. The software license limits use of the product to one year.

License Policy

Duration
One year(365 days from installed date)
The software automatically ceases working after its period of duration.
An extended license can be purchased for another year.
Extended license The license period may be extended.
You may extend the license before its expiration date without losing the remaining days.
i.e.: remaining days (60 days) + extension for a year (365 days) = new license period 425 days
New versions, Upgrades Available. When new versions become available, they may be purchased at a reduced rate.
The same rules for extension would be applied. The remaining days of current license shall be added onto new license expiration date.
Perpetual license Not available.
However, we will consider each case carefully if there is such a request, for instance, from a company. Please contact us via the Comment Form for more information.

Q. What is the 3 license pack?

License to use Waha! Transformer Lite for DB or Waha! Transformer Lite for CSV on three computers. It’s convenient if you are planning to use the software on multiple PCs.


Support

Q. What support options are available?

There are three ways of contacting us:
Comment Form
Community Forum
E-mail
Please use one of above methods for any questions relating to usage of the software. The community Forum is a forum of users exchanging information. However, our staff may also directly answer questions, accordingly the importance of questions, level of difficulty, or possibility of defect in the software itself. If there is a software defect we will do our best to provide patches or work around as necessary


Purchase

Q. What are the payment methods?

Only with credit cards.
Available credit cards are VISA and Master.


Q. How is the personal information that is submitted used?

We shall treat all personal information according to our Privacy Policy.
Please read the Privacy Policy carefully before purchase.


Q. How is data protected when purchasing?

Credit card payments are made with WorldPay, Inc. who is a member of Royal Bank Of Scotland Group, England. The submitted card numbers are managed and handled by them and not disclosed to us.


Q. What are the delivery options available for the software?

License keys and URLs for down loading and activating shall be sent immediately after credit card is verified.


Q. What is your refund policy?

Refunds will be granted pursuant to our company’s policy. If you cannot download the software after purchasing it, please notify us from the Comment Form and explain the problem. We welcome you to download a trial copy of Waha! Transformer Lite before making your purchase decision.


Q. Are taxes included?

Stated list prices include Consumption Tax (5%).

Q. What is the download period?

The download period is for 30 days after the purchase.
We will send a password and URL for download, and a license key for activation as soon as possible after the payment is made by credit card. A password is necessary for accessing the download site.
Please download the software as quickly as possible after purchasing the software, using the password provided.
We strongly recommend backing up downloaded software with back up media such as CD-ROMs.


Partnership

We are planning to set up various types of partnerships such as affiliate or local distributor for distributing Waha! Transformer Server.
Please contact us via the Comment Form or E-mail for further information.



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The person was necessary to gather prospect information from the various branches, process it with Excel, then tabulate totals..."

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Waha! Transformer?
Try the Community Forum.

Community Forum
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